We have a 30-day return policy, which means you have 30 days to request a return after receiving the item.
To be eligible for a return, your item must be in the same condition as when you received it, undamaged or unused, with tags on, and in its original packaging. You will also need a receipt or proof of purchase.
To initiate a return, you can contact us at hljmjzwh@gmail.com .
If we accept your return, we will send you a return shipping label with instructions on how and where to send the package. Items returned to us without prior request will not be accepted.
For any return inquiries, please feel free to contact us at hljmjzwh@gmail.com .
Damage and Problems <br>Please check your order upon receipt. If any items are defective, damaged, or you have received the wrong items, please contact us immediately so that we can assess the problem and correct it.
Exceptions/Non-Returnable Items <br> Certain types of items cannot be returned, such as perishable goods (e.g., food, flowers, or plants), customized products (e.g., special orders or personalized items), and personal care products (e.g., beauty products). We also do not accept returns of hazardous substances, flammable liquids, or gases. If you have any questions or concerns about a particular item, please contact us.
We're sorry, we do not accept returns for discounted items or gift cards.
Exchanges <br />The fastest way to ensure you get the item you need is to return the item you already own. Once the return is accepted, purchase the new item separately.
EU 14-Day Cooling-Off Period <br />Notwithstanding the foregoing, if the goods are shipped to the EU, you have the right to cancel your order or return them within 14 days for any reason, without any justifiable cause. As stated above, your items must be in the same condition as when you received them, unworn or unused, with tags on, and in their original packaging. You will also need a receipt or proof of purchase.
Refund <br>Once we receive and inspect your return, we will notify you and inform you whether your refund has been approved. If approved, you will automatically receive a refund via the original payment method within 10 business days. Please remember that your bank or credit card company may also need some time to process and ship the refund.
If more than 15 business days have passed since we approved your return, please contact us at hljmjzwh@gmail.com.
