Last updated: October 19, 2025
Kigobook operates this store and website, including all related information, content, features, tools, products, and services, to provide you (the customer) with a comprehensive shopping experience (hereinafter referred to as "the Service"). Kigobook is powered by Shopify technology, enabling us to provide you with these services. This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or shop or otherwise transact through the Service, or otherwise contact us. If there is any conflict between our Terms of Service and this Privacy Policy, this Privacy Policy shall prevail regarding the collection, processing, and disclosure of your personal information.
Please read this Privacy Policy carefully. By using or accessing any service, you acknowledge and agree to the information collection, use, and disclosure methods described in this Privacy Policy.
Personal information we collect or process
When we use the term "personal information," we mean information that can identify you or be reasonably linked to you or another person. Personal information does not include anonymously collected or de-identified information, that is, information that cannot identify you or cannot be reasonably linked to you. We may collect or process the following categories of personal information, including inferences drawn from such information, depending on how you interact with this service, your place of residence, and the permission or requirement of applicable law:
- Contact details include your name, address, billing address, shipping address, phone number, and email address.
- Financial information includes credit card, debit card and bank account numbers, payment card information, bank account information, transaction details, payment methods, payment confirmations and other payment details.
- Account information includes your username, password, security questions, preferences, and account settings.
- Transaction information includes items you view, add to cart, add to wishlist, purchase, return, exchange, or cancel, as well as your past transaction history.
- Contacting us includes the information you provide when communicating with us, such as the information you fill out when making an inquiry to customer support.
- Device information includes information about your device, browser, or network connection, your IP address, and other unique identifiers.
- Usage information includes information related to your interaction with this service, such as how and when you browse or interact with this service.
Personal information source
We may collect personal information from the following sources:
- Directly provided by you, including when you create an account, visit or use this service, contact us, or otherwise provide us with your personal information;
- This service automatically collects information including data from your use of our products or services, your visits to our website, and information obtained through cookies or similar technologies.
- This includes information from our service providers when we entrust them with specific technologies or collect or process your personal information on our behalf;
- From our partners or other third parties.
How We Use Your Personal Information
Depending on how you interact with us or the type of service you use, we may use your personal information for the following purposes:
- We will provide, adjust, and improve this service. We will use your personal information to provide this service, including fulfilling your contract with us; processing your payments; completing your orders; remembering your preferences and items of interest; sending account-related notifications; processing purchases, returns, exchanges, or other transactions; creating, maintaining, and otherwise managing your account; arranging shipments; assisting with returns and exchanges; enabling you to post comments; and creating a personalized shopping experience for you, such as recommending products related to your purchase history. This may include using your personal information to more accurately adjust and improve this service.
- Marketing and Advertising. We will use your personal information for marketing and promotional purposes, such as sending you marketing, advertising and promotional messages via email, SMS or mail, and displaying online advertisements for products or services to you on this service or other websites based on products you have previously purchased, added to your cart or other activities using this service.
- Security and Fraud Prevention. We will use your personal information to verify your account; provide a secure payment and shopping experience; detect, investigate, and take action against potential fraud, illegal, unsafe, or malicious activities; protect public safety; and ensure the security of our services. If you choose to use this service and register an account, you are responsible for safeguarding your account credentials. We strongly recommend that you do not share your username, password, or other login details with others.
- We will contact you. We will use your personal information to provide customer support, respond to your requests, provide effective service, and maintain our business relationship.
- Legal reasons. We will use your personal information to comply with applicable laws, or in response to valid legal proceedings, including requests from law enforcement or government agencies, and to investigate or participate in civil discovery proceedings, potential or actual litigation, or other adversarial proceedings, as well as to enforce or investigate situations that may violate our terms or policies.
How to disclose personal information
In certain circumstances, we may disclose your personal information to third parties for legitimate purposes governed by this Privacy Policy. Such circumstances may include:
- We share services with Shopify, our suppliers, and other third parties who provide services on our behalf (e.g., IT management, payment processing, data analytics, customer support, cloud storage, order fulfillment, and shipping).
- We share your information with our business and marketing partners to provide you with marketing services and advertising. For example, we may use Shopify and partner with third-party services to support personalized advertising based on your online activity across different merchants and websites. Our business and marketing partners use your information in accordance with their respective privacy statements. Depending on your location, you may have the right to request that we not share your information for targeted advertising and marketing content based on your online activity across different merchants and websites. You can exercise your right to opt out of these uses here.
- When you instruct, request, or otherwise consent to us disclosing certain information to third parties, such as for product shipments or for using the service through social media widgets or login integration features.
- Share with our affiliates or other members within our corporate group.
- In commercial transactions (such as mergers or bankruptcies), to comply with any applicable legal obligations (including responding to subpoenas, search orders or similar requirements), to enforce any applicable terms of service or policies, and to protect or defend the Service, our interests, and the rights of our users or others.
Relationship with Shopify
This service is hosted by Shopify, and Shopify collects and processes personal information about your access to and use of this service to provide and improve the service. Information you submit to this service will be transferred and shared with Shopify and third parties, which may be located outside your country of residence, to provide and improve the service. In addition, to protect, expand, and improve our business, we use certain enhancements provided by Shopify that combine data and information obtained from your interactions with our store, other merchants, and Shopify. To provide these enhancements, Shopify may use personal information collected about your interactions with our store, other merchants, and Shopify. In these cases, Shopify will be responsible for processing your personal information, including responding to your requests for the use of your personal information for these purposes. To learn more about how Shopify uses your personal information and any rights you may have, please visit the Shopify Consumer Privacy Policy . Depending on your location, you can exercise certain rights related to your personal information here: Shopify Privacy Portal Link .
Third-party websites and links
This service may contain links to websites or other online platforms operated by third parties. If you visit a website that is not affiliated with us or is not under our control, we recommend that you review that website's privacy and security policies, as well as other terms and conditions. We do not guarantee or assume responsibility for the privacy or security of such websites, including the accuracy, completeness, or reliability of the information therein. Information you provide on public or semi-public platforms (including information you share on third-party social networking platforms) may also be seen by other users of this service and/or users of the third-party platform, and our or the third party's use of such information is unrestricted. Our provision of such links does not imply our endorsement of the content on such platforms or their owners or operators, unless otherwise disclosed in this service.
Children's information
This service is not intended for children, and we do not knowingly collect any personal information from children who are under the legal age of majority in your jurisdiction. If you are the parent or guardian of a child who has provided us with personal information, you can contact us using the contact details provided below to request the removal of that information. As of the effective date of this Privacy Policy, we have not actually knowingly “shared” or “sold” (as defined by applicable law) the personal information of individuals under the age of 16.
Information security and retention period
Please note that no security measures are perfect or foolproof, and we cannot guarantee "complete security." Furthermore, information you send to us may not be secure during transmission. We advise against sending us sensitive or confidential information through insecure channels.
How long we retain your personal information depends on a number of different factors, such as whether the information is needed to maintain your account, provide you with services, comply with legal obligations, resolve disputes, or enforce other applicable contracts and policies.
Your Rights and Choices
Depending on your region of residence, you may be entitled to some or all of the personal information rights listed below. However, these rights are not absolute and apply only in specific circumstances; in some cases, we may refuse your request in accordance with the law.
- Right to access/right to know. You may have the right to request access to the personal information we hold about you.
- Right to deletion. You may have the right to request the deletion of your personal information that we maintain.
- Right to Correction. You may have the right to request the correction of any incorrect personal information we maintain about you.
- Data portability right. In certain circumstances and under specific exceptions, you may have the right to obtain a copy of the personal information we hold about you and request that we transfer it to a third party.
- You have the right to opt out of targeted advertising sales or sharing. Depending on your location, you may have the right to refuse our "sale" or "sharing" of your personal information, or our processing of your personal information for targeted advertising purposes (as defined by applicable privacy laws). You can exercise your right to opt out of these uses here. Please note that if you have enabled the Global Privacy Controls opt-out preference signal when visiting our website, we will automatically consider it an opt-out request for the device and browser you used to browse the website, depending on your location. If we are able to link the device that sent the signal to a Shopify account, we will also apply the opt-out request to that account. To learn more about Global Privacy Controls, please visit https://globalprivacycontrol.org/. Apart from Global Privacy Controls, we do not identify any other "non-tracking" signals that your browser or device may be sending.
- Manage your communication preferences. We may send you promotional emails, and you can stop receiving them at any time using the unsubscribe option shown in the email. Even if you opt out, we may still send you non-promotional emails related to your account or orders.
You may exercise any of the above rights by contacting us through the specific methods provided in this service or by using the contact details provided below. To learn more about how Shopify uses your personal information and any rights you may have (including rights related to the data processed by Shopify), please visit https://privacy.shopify.com/en.
We will not discriminate against you for exercising any of the rights mentioned above. Where permitted or required by applicable law, we may need to verify your identity before processing your request. Under applicable law, you may appoint an authorized agent to make a request on your behalf to exercise your rights. Before accepting a request from an agent, we will require that agent to provide proof that you have authorized them to act on your behalf and may require you to verify your identity directly with us. We will respond to your request promptly in accordance with applicable law.
complaint
If you have any complaints about how we handle your personal information, please contact us using the contact details provided below. Depending on your region of residence, you may have the right to appeal our decision or file a complaint with your local data protection authority using the contact details listed below.
International transfer
Please note that we may transfer, store, and process your personal information outside of your country of residence.
If we transfer your personal information to a location outside the European Economic Area or the United Kingdom, we will act in accordance with recognized transfer mechanisms, such as the European Commission’s standard contractual terms, or any equivalent contract issued by the UK authorities (as the case may be), unless the location of the transfer is deemed to have an adequate level of protection.
Privacy Policy Changes
We may update this Privacy Policy from time to time to reflect changes in our practices or as required by other operational, legal, or regulatory reasons. We will post the revised Privacy Policy, update the "Last Update" date, and provide notice as required by applicable law on this website.
Contact Information
If you have any questions about our privacy practices or this Privacy Policy, or wish to exercise your rights, please call us, email us at hljmjzwh@gmail.com, or contact us at: 28 Yee Wo Street, Unit B, 12/F, Hang Seng Causeway Bay Building, Wan Chai District, HK, HK
